Privacy Policy

Data2AIBot - AI Chat Assistant ("Data2AIBot", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use our website, platform, AI chatbot services, integrations, and related products (collectively, the "Service").

By accessing or using the Service, you acknowledge and agree to the practices described in this Privacy Policy.

1. Who We Are

Data2AIBot - AI Chat Assistant is an AI-powered chatbot platform that helps businesses build and deploy chatbots for customer support, lead generation, internal knowledge sharing, and other use cases.

The Service may allow you to upload or connect website content, documents, custom text, and other business information to train or configure your AI chatbots.

2. Information We Collect

We may collect the following categories of information:

2.1 Account Information

• Name
• Email address
• Company or business name
• Password or authentication details
• Billing and subscription information
• Support requests and communications

2.2 Bot Configuration and Customer Content

When you use the Service to create or manage AI chatbots, you may provide:

• Website URLs
• Uploaded documents (e.g., PDF, DOCX, TXT, CSV)
• Custom knowledge base text
• Business descriptions, FAQs, pricing/service details, internal materials
• Chatbot settings and configurations

You are responsible for ensuring you have the rights and legal basis to upload and process this content.

2.3 End-User Chat Data

If visitors interact with a chatbot powered by Data2AIBot, we may process:

• Chat messages and conversation content
• Questions and generated responses
• Contact details submitted via forms (if enabled)
• Session and interaction metadata (date/time, identifiers)
• Language preferences
• Technical data (browser, device, IP address, approximate location)

2.4 Usage and Analytics Data

• Pages visited and features used
• Bot response counts and usage metrics
• Error logs and performance metrics
• Integration activity
• Plan limits and quota usage

2.5 Cookies and Similar Technologies

We may use cookies and similar technologies to keep you signed in, remember preferences, improve performance, analyze usage, and support security and fraud prevention. You can control cookies through your browser settings and (where available) our consent tools.

3. How We Use Information

We use information to:

• Provide, operate, maintain, and improve the Service
• Authenticate users, manage accounts, and deliver customer support
• Process payments and manage subscriptions
• Monitor usage, performance, and security; prevent abuse and fraud
• Develop new features and product improvements
• Comply with legal obligations and enforce our terms

4. Sharing and Disclosure

We may share information with service providers who help us operate the Service (e.g., hosting, analytics, payment processing, support tools, and AI model providers), subject to appropriate safeguards. We may also disclose information to comply with law, protect rights and safety, and enforce our agreements.

5. Data Retention

We retain information only as long as necessary to provide the Service, meet contractual obligations, and comply with legal, security, and operational requirements. Retention periods may vary based on the type of data and context.

6. Security

We use reasonable technical and organizational measures to protect information. However, no system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your account credentials.

7. Your Rights and Choices

Depending on your location and applicable law, you may have rights to access, correct, delete, or object to certain processing of your personal data. You can contact us to exercise these rights.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date above. Continued use of the Service after changes take effect means you accept the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

Data2AIBot - AI Chat Assistant

Website: https://www.data2aibot.com

Email: hello@data2aibot.com