Send chats to Bitrix24 CRM
Customer details and conversation history from Instagram, WhatsApp, and website chat land in Bitrix24 as contacts, leads, and timeline records. Install the app from the Market, connect your bot, and map form fields to name, last name, phone, email, and lead title.
Official Meta Technology Provider
AI-powered bot that prioritizes customer data protection
Customer information such as name, email, phone, and address is masked, and users are informed accordingly.
Turn incoming chats into CRM records
When a customer writes, a lead and contact card are created so your team follows the conversation inside Bitrix24.
Automatic leads
The first message opens a lead in Bitrix24. WhatsApp, Instagram, and web inquiries get a title for that channel.
Create and update contacts
An existing contact is matched from phone or form details. If none exists, a new contact is created and updated as the chat continues.
Conversation timeline
Chat history is written to a CRM timeline record. Later messages update that same record.
Form field mapping
Map pre-chat form fields to name, last name, phone, email, comments, and lead title.
In 3 steps connect Bitrix24
Install the app on your portal, choose a bot, and turn on CRM sync.
Install from the Market
Install the Data2AIBot app from the Bitrix24 Market and open it inside your portal.
- Bitrix24 Market
- In-portal install
- Data2AIBot sign-in
Choose the bot and sync
Select the bot this portal should use. Turn lead, contact, and conversation sync on or off separately.
- Bot selection
- Leads and contacts
- Chat history
Map the form
Connect chat form fields to CRM fields. Instagram, WhatsApp, and website chats sync automatically.
- Name and phone
- Lead title
Sales and support teams on Bitrix24
Keep the request in the CRM you already use, instead of a separate chat tool.
Sales teams
Inquiries from Instagram, WhatsApp, and the web collect as leads in CRM, and follow-up stays in Bitrix24.
Customer support teams
Conversation history stays on the contact timeline, so the team can read the thread from the start.
Businesses already on Bitrix24
Add chat to your existing portal. Manage leads, contacts, and form mapping without writing code.
Frequently asked questions
Ready to send chats into Bitrix24?
With Data2AIBot, Instagram, WhatsApp, and website conversations become leads, contacts, and timeline records in your CRM.
Official Meta Technology Provider