AI chatbot for e-commerce
Answer order status, returns, exchanges, shipping, and product questions 24/7. Crawl your website to import page text; upload files or connect Google Docs and Google Spreadsheets for catalog and process data. Manage Instagram, WhatsApp, and web chat from one dashboard.
Official Meta Technology Provider
AI-powered bot that prioritizes customer data protection
Customer information such as name, email, phone, and address is masked, and users are informed accordingly.
Automate repetitive questions in sales and support
Customers get instant answers; your team focuses on complex requests.
Order and shipping tracking
Automatically answer order status, delivery, and shipping questions to reduce support load.
Website crawl
Crawl your store to import product and page text so your bot answers from up-to-date site content.
File uploads
Upload product lists, return policies, and FAQ documents to build the bot knowledge base.
Google Docs and Spreadsheets
Connect product catalogs, stock, and process data with Google Docs and Spreadsheets; keep them current with column mapping.
In 3 steps launch your e-commerce bot
Crawl the site, upload files, or connect Google Docs / Spreadsheets; test, then go live on your channels.
Add catalog and sources
Import product catalogs, FAQs, and order processes into the bot knowledge base via site crawl, file uploads, Google Docs, and Spreadsheets.
- Website crawl
- File uploads
- Google Docs and Spreadsheets
Test and configure
Test product, shipping, and return scenarios; tune reply tone to match your brand.
- Live preview
- Scenario tests
- Optional human approval
Connect channels
Connect Instagram, WhatsApp, and the web widget so customer questions get answers on every channel.
- Instagram DM
- Web chatbot
Brands with high message and support volume in e-commerce
Online stores, retail brands, and marketplace sellers scale with an e-commerce chatbot.
Online stores
Automatically answer order, stock, and campaign questions to lift conversion.
Retail brands
Handle store, product, and delivery questions quickly; guide shoppers to the right product.
Growing e-commerce teams
Leave support volume to AI so your team can focus on complex complaints.
Frequently asked questions
Ready to automate your e-commerce customer communication?
Leave order, product, and support questions to AI with Data2AIBot — move faster in sales.
Official Meta Technology Provider